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1. Definitions

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"The Company" refers to Garage Raiders and/or any franchisees operating under a franchise agreement.
"Organizer" refers to the person(s) carrying out services on behalf of the Company.
"Client" refers to the person, firm, or corporate body to whom the services are supplied.
"Service" refers to the cleaning, organizing, and related services provided by the Company.
"Organizing Visit" refers to the service appointment at the Client’s address.

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2. Contract and Deposit

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2.1 These Terms and Conditions represent a binding contract between Garage Raiders and the Client.
2.2 The Client agrees that any use of the Company’s services—whether in-person, virtual, by phone, email, or website form—constitutes acceptance of these Terms and Conditions.
2.3 These Terms and Conditions override any other terms of business proposed by the Client unless otherwise agreed in writing by a Company director.
2.4 No variation to these Terms and Conditions shall be valid unless in writing and signed by a director of the Company.
2.5 A minimum charge of 2 hours per organizing visit applies at $119/hr, plus a $49 fuel charge ($287 minimum, plus tax), covering two Organizers.
2.6 Billable time starts upon the Organizers’ arrival and ends when all tasks are completed and the crew is ready to collect payment. Time is tracked using the Square Inc. app.
2.7 A deposit of $119 plus a $49 one-time fuel charge is required at the time of booking. Remaining balance is due immediately after services are completed. For multi-day jobs, payment is due at the end of each day for hours worked.
2.8 We accept all major credit cards and cash. Checks are not accepted.

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3. Payment

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3.1 All work performed at the Client’s request will be billed accordingly, regardless of whether it was initiated verbally or in writing (including text or email).
3.2 Payment is due immediately after the service or as stated on the invoice.
3.3 A late payment interest of 8.5% may apply. Services, documents, and future scheduling may be withheld for overdue accounts.
3.4 Any materials, products, landfill fees, fuel, or tolls incurred on the Client’s behalf will be billed accordingly.
3.5 Repeated late payments will result in a mandatory 20% prepayment for future work.
3.6 All pricing is in USD.
3.7 No discounts apply unless agreed in writing. Payment is due within 24 hours of the invoice unless otherwise agreed.
3.8 After 7 days of non-payment, all further work will be paused.
3.9 Quotes are valid for 30 days.
3.10 Services are offered on a one-time or retainer basis.
3.11 Additional work not included in the original scope will be quoted and invoiced separately. 72-hour notice is required to cancel service.
3.12 Service pricing is reviewed annually and may be adjusted due to inflation or minimum wage changes.
3.13 If an invoice remains unpaid after 7 days, the Company may initiate collections. The Client agrees to cover all associated legal and collection fees.
3.14 Any billing disputes must be submitted in writing within 24 hours of receiving the invoice. Otherwise, all charges will be considered accepted.

3.15 The Client agrees not to initiate chargebacks, credit card disputes, or payment reversals unless clear evidence of billing error or unauthorized charges exists. All concerns must be communicated in writing before contacting the bank or card issuer.

3.16 By booking or receiving services, the Client authorizes full payment of the final invoice and agrees to all charges based on hours worked, flat-rate installation fees, and additional services requested during the visit.​

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4. Equipment

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4.1 The Company provides all cleaning and organizing materials. If Client-supplied materials or equipment are used, they must be safe and in working condition.
4.2 Complicated equipment must be accompanied by clear instructions.
4.3 The Company is not liable for damages or outcomes when using Client-supplied equipment or products.

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5. Checklists

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5.1 Clients may provide a checklist of priorities. Organizers will work from top to bottom based on what can be completed in the allotted time.

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6. Cancellations, Rescheduling, and Refunds

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6.1 Services are non-refundable once completed. Issues must be reported within 24 hours.
6.2 Appointments canceled with 72+ hours’ notice will be refunded minus a $50 processing fee.
6.3 Appointments canceled with less than 72 hours’ notice are non-refundable.
6.4 Rescheduling with 72+ hours’ notice is free of charge.
6.5 Rescheduling within 72 hours will incur a $50 rescheduling fee.
6.6 Missed appointments or denied access are non-refundable.
6.7 If the Company must cancel, the full deposit will be refunded.

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7. Trash and Donation Haul-Away Policy

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Garage Raiders offers optional trash removal at $249 for up to 16 cubic yards (approx. two-thirds of a cargo van).
Donations and empty cardboard boxes are hauled away at no cost if space allows.
At job completion:
– Donations are delivered to a local center.
– Trash is loaded for disposal.
If donation centers decline certain items, we may return them or treat them as trash, space permitting.
Overflow: Additional hauls are $249 per trip. Multiple trips are not included in the base price.

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8. Lost Items

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8.1 The Client must verify items marked for disposal or donation before they're loaded into the van.
8.2 While every effort is made to avoid errors, the Company is not liable for lost items.

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9. Damages

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9.1 Damage claims must be reported within 24 hours (by Monday noon for Saturday jobs).
9.2 The Client is responsible for removing or securely storing any irreplaceable, sentimental, or high-value items prior to service. The Company is not liable for damage to items not properly disclosed or protected.
9.3 In the event of accidental damage caused by our team, the Company will make every reasonable effort to repair the item to its original condition. If a repair is not feasible or cost-effective, the Company may offer compensation up to the item’s actual cash value (depreciated value), issued only after full payment for the service has been received. Superficial or cosmetic damage that does not affect function (e.g., minor scratches, scuffs, or wear) may not be eligible for compensation.
9.4 The Company is not responsible for pre-existing damage, normal wear and tear, manufacturer defects, or items that were improperly installed or already unstable at the time of service.
9.5 Knowingly submitting false or exaggerated damage claims constitutes fraud and may result in denial of compensation, legal action, and the recovery of attorney’s fees and other associated costs.

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10. Complaints

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10.1 All complaints are taken seriously. Please report issues as soon as possible.
10.2 If you are dissatisfied during service, contact the Company immediately at 737-377-1036.

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11. Liability

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11.1 The Company is not liable for delays or rescheduling due to traffic or unforeseen circumstances.
11.2 The Company is not liable for incomplete work due to lack of electricity, interruptions, or pre-existing conditions. Minor damages under $100 are not subject to compensation.

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12. Supplementary Terms

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12.1 Rates may be re-evaluated if task requirements change.
12.2 Quotes may be adjusted if service needs are altered.
12.3 Time estimates are approximate and may vary based on garage condition and customer interaction.
12.4 The final price may vary depending on garage content and scope changes.
12.5 Replacement staff may be sent if your scheduled crew becomes unavailable.
12.6 Post-construction or heavily neglected garages may take significantly longer.
12.7 All fragile items must be secured or removed prior to service.
12.8 The Company reserves the right to amend these terms with reasonable notice.

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13. Our Guarantee

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13.1 If the Client is unsatisfied with any area, the Company will return once to re-clean or re-organize that area free of charge. This does not apply if conditions have changed since the original service.
13.2 The Company guarantees on-time arrival for first-of-the-day jobs or your first hour is free ($119 value). This does not apply to mid- or late-day jobs.

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14. Installation Policy

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14.1 Flat-rate installation fees apply to storage solutions provided by the Company (e.g., ceiling racks, wall-mounted shelves). During these installations, the hourly clock is paused.
14.2 If the Client requests installation or assembly of their own storage products, this is charged at the standard hourly rate. In such cases, the clock continues running.

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15. Client Acknowledgment

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15.1 By booking or receiving service, the Client agrees to these Terms of Service, authorizes all charges incurred, and acknowledges that any disputes must be raised within 24 hours of receiving the invoice.
15.2 Clients booking through our website must check the box affirming agreement to these Terms before proceeding. A record of the agreement and timestamp is maintained.

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Privacy Policy

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Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and try to safeguard the personal information you provide to us.

​We reserve the right to, at any time to revise this Privacy Policy by updating this posting.

Information Collection, Use, and Sharing

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​We are the owners of the information collected on this site and third party marketing forms submitted for us. We may ask you to provide personal information when you place an order or contact us. We collect information that you voluntarily give us by filling out our site's e-mail form, Facebook ads forms, account registration, or otherwise directly contact us. This information includes company name, contact individual's name, address, email address, credit card number, any other information used to process your order, and any other information you choose to provide to us.

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We will use your information to respond to you regarding the reason you contacted us. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services and as necessary to fulfill your request (e.g. to process an order, process credit card payments, or compute and pay related sales tax), as needed to provide records to any successor to our business, or in compliance with the requirements of the law. We may also use your information when we determine that it is necessary in order to take precautions against liability, to collect debts you owe us, to investigate and defend ourselves against third-party claims or allegations, to protect the security or integrity of this website, and to protect the rights, property or safety of www.garageraiders.com, and affiliates thereof, our customers or any other person. We may use your information to contact you regarding products or offers we think you might be interested in.

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If you feel that we are not abiding by this privacy policy, you should contact us immediately via the telephone and/or email address displayed on our site.

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Messaging Terms and Conditions

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Garage Organization | Garage Raiders | Houston, TX

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General

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By opting into messages, you agree to receive recurring automated marketing and informational text messages from Garage Raiders for Garage Organization. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Garage Organization. Garage Raiders reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Garage Raiders also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

You may opt-out to our messages at any point by reply “stop.”

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Carriers

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Carriers are not liable for delayed or undelivered messages.

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Cancellation

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You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Garage Raiders again, just sign up as you did the first time and Garage Raiders will start sending messages to you again.

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Info

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Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at contact@garageraiders.com.

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Transfer of Number

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You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at contact@garageraiders.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

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Privacy

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If you have any questions about your data or our privacy practices, please visit our [Privacy Policy].

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Messaging Terms Changes

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We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes